FINDING A STORE
How do I locate my local store online?
Click on “Store Locator” from the homepage to find your local store. Enter your suburb or postcode, choose your search radius and click “Continue”. Simply click “Order Now” to begin ordering!
Why can’t I find my local store?
Make sure you have expanded the radius to find your nearest store. Ensure you have entered your suburb or postcode correctly before continuing. If you are still having difficulties please contact us. To place an order please contact your local store by ringing 13 14 33 and following the prompts.
Why can't I order online from my local store?
Your local store may be experiencing technical difficulties or may have closed unexpectedly. Please contact your local store by ringing 13 14 33. Please note, if a store is closed for trade you are still able to place a future order for when the store is open.
What number do I call if online ordering doesn't work?
Please contact your local store by ringing 13 14 33 and following the prompts. Please inform us if you are experiencing technical difficulties with our site by contacting us.
PLACING AN ORDER
What is the minimum order value for online ordering?
The minimum order value for delivery is $20. There is no minimum order value required for pickup orders.
What is the maximum order value for online ordering?
The maximum order value is $250. Please call your local store for any catering ordering on 13 14 33.
Can I customise my pizza base and toppings?
Yes, you can customise most pizzas or even create your own. Please note, some pizzas have limitations on what toppings and garnishes can be added or removed.
Why do you need my personal details when checking out?
Your personal details are required so we can validate your order and so we can contact you if there are any questions or issues.
Why do you need my email address?
An order confirmation will be sent to the email address you provide on checkout.
I have opted in to receive emails and/or SMS, what’s next?
We will send you the latest and greatest offers and member only deals direct to your inbox or mobile. As a subscriber you will also be the first to hear about upcoming news and events.
What will you do with my address details?
If you have created an account with us your delivery address details will be stored against your account profile. Please keep your login password secure to ensure your account details will be protected. For delivery orders your delivery address will be sent to our stores for fulfilment and will be stored locally for easy reference for future ordering.
I have registered with Eagle Boys, what benefits does it give me?
Registering with Eagle Boys will enable you to save your payment methods, preferred store and delivery addresses. We also have a range of amazing features launching soon to make ordering even easier and more convenient.
Where can I find your privacy information?
PAYING FOR MY ORDER
How can I pay for my order?
Online orders can be paid using your VISA, MasterCard, AMEX or Diner’s Club card. You may also wish to choose the “Cash Payment” option where payment can be made to the delivery driver or when picking up your order.
How much change do delivery drivers carry?
Our drivers only carry $20 worth of change. Many of our stores now have mobile EFTPOS machines which are sent out with delivery drivers. Please call your local store to find out if mobile EFTPOS is available. To avoid the hassle of finding enough change why not pay by credit card at the end of your order? Simply select “Credit Card Payment” upon checkout.
How can I check to see if my order was received?
Once your order has been confirmed you will be taken to an order confirmation screen. You will also be sent an order confirmation to the email address you provided. If you’re still uncertain please contact your local store by ringing 13 14 33 and following the prompts.
Is your site secure?
Our website uses thawte Extended Validation SSL (Secure Sockets Layer) to protect our customers' personal details. The connection to eagleboys.com.au is encrypted with 128-bit encryption.
What do you do with my Credit Card details?
All credit card transactions are handled by IP Solutions International, a PCI DSS compliant payment gateway. Eagle Boys does not store any credit card information internally.
What does PCI DSS compliant mean?
The Payment Card Industry council require any organisation, which stores, processes or transmits credit card data to be compatible with the PCI Data Security Standards (PCI DSS). PCI security certification is an onerous process in terms of both achieving compliance and ongoing compliance as the standards are constantly being upgraded as credit card fraud becomes more sophisticated. This PCI DSS compliancy ensures your details are kept safe and secure and you are protected from online fraud when transacting with our website.